Council is seeking a new Team Leader to lead Council’s Customer Service team at its Alexandra Main Office on a full time basis until June 2025. The successful applicant will lead and support staff to provide a high-quality customer experience to the community. In addition, the role will actively engage with internal and external stakeholders to provide a superior customer experience. This position will guide the work of the team in Alexandra to ensure the delivery of excellent customer service and furtherance of ‘Customer First’ principles.
About this opportunity
The successful candidate will enhance the public perception of Murrindindi Shire Council through the provision of courteous, friendly and efficient customer service at Reception and the Customer Contact Centre in Alexandra.
What you will bring
By joining our team, you will bring the following:
- Actively provide, promote and lead the delivery of great customer service at the Alexandra Office – both for internal and external customers.
- Coordinate responses to counter and phone inquiries and use approved systems to ensure proper recording and auctioning of all customer data, requests, feedback and complaints
- Answer general enquiries and resolve service requests within the bounds of the position
- Model best practice and coach others to understand and meet the requirements of the customer service policy and charter.
What we offer
Murrindindi Shire is situated on Melbourne's peri-urban fringe and encompasses the charming rural townships of Alexandra, Eildon, Kinglake, Marysville and Yea. The Shire benefits from great natural beauty and tourist attractions such as Lake Eildon, picturesque national parks, the Great Victorian Rail Trail and access to Victoria's snowfields. We are located within proximity to Melbourne, a lovely 60 to 90 minute drive from Melbourne, depending on your route.
We offer an inclusive and flexible work environment within a supportive team along with ongoing professional development and a range of employee benefits designed to promote a positive work/life balance.
How to apply
For more information about the role, or to discuss any further questions, contact Melanie Ravary Coordinator Customer Service at (03) 5772 0333 or via email at mravary@murrindindi.vic.gov.au
Applications should contain a cover letter and resume and address the key selection criteria set out in the Position Description. Please note, applications that do not address the selection criteria may not be considered.
You can submit your application and any accompanying attachments:
- online – you will receive an email notification confirming your submission
- by email to msc@murrindindi.vic.gov.au
- or post them to Murrindindi Shire Council, PO Box 138, Alexandra 3714.
Applications close at 11.45 pm on Sunday 4 August 2024.
Conditions of employment are in accordance with the Murrindindi Shire Council’s Enterprise Agreement. It is also a condition of employment that the successful applicant:
- Provides evidence of eligibility to work in Australia.
- Undertakes a Police Check and, where applicable to the role, provides a current Working with Children Check.
- Is able to travel to different work sites within the Murrindindi Shire, such as providing evidence of a current Driver’s licence.