If you love working with the community, and delivering quality services and programs, Council is seeking a part time Library and Customer Service Officer to join the team.
In this position you will be the first point of contact with Council’s customers, you would be providing courteous, friendly and efficient customer service to all customers at reception, through written communications and by phone in the Customer Contact Centre.
This role offers the opportunity to be involved in a variety of Council activities whilst having a close connection to the community, working positively and co-operatively as part of the Library and Customer Service team and within the broader teams of Council.
About this opportunity
The successful candidate will be experienced in the delivery of exceptional customer service. They will also have good communication skills, be a positive and flexible team player, and experienced with using computers and various software packages. Ideally, the successful applicant will have experience in and delivering customer service.
What you will bring
By joining our team, you will bring the following:
- Well-developed communication skills including ability to present to small groups.
- Excellent customer service skills and experience, and proven experience in working positively and collaboratively as part of an effective customer-facing team (experience in customer or library services or in local government would be highly regarded)
- Well-developed interpersonal skills and the ability to deal professionally and efficiently with customers.
- Proven ability to think and act quickly and exercise good judgment and ability to perform well under pressure during busy periods.
- Sound administrative skills, including experience across a range of software and IT systems, including Microsoft Office Suite, cash handling skills and experience.
What we offer
Murrindindi Shire is situated on Melbourne's peri-urban fringe and encompasses the charming rural townships of Alexandra, Eildon, Kinglake, Marysville and Yea. The Shire benefits from great natural beauty and tourist attractions such as Lake Eildon, picturesque national parks, the Great Victorian Rail Trail and access to Victoria's snowfields. We are located within proximity to Melbourne, a lovely 60 to 90 minute drive from Melbourne, depending on your route.
We offer an inclusive and flexible work environment within a supportive team along with ongoing professional development and a range of employee benefits designed to promote a positive work/life balance.
How to apply
For more information about the role, or to discuss any further questions, contact Melanie Ravary Coordinator Customer Service at (03) 5772 0333 or via email at mravary@murrindindi.vic.gov.au
Applications should contain a cover letter and resume and address the key selection criteria set out in the Position Description. Please note, applications that do not address the selection criteria may not be considered.
You can submit your application and any accompanying attachments:
- online – you will receive an email notification confirming your submission
- by email to msc@murrindindi.vic.gov.au
- or post them to Murrindindi Shire Council, PO Box 138, Alexandra 3714.
Applications close at 11.45 pm on 4 August 2024.
Conditions of employment are in accordance with the Murrindindi Shire Council’s Enterprise Agreement. It is also a condition of employment that the successful applicant:
- Provides evidence of eligibility to work in Australia.
- Undertakes a Police Check and, where applicable to the role, provides a current Working with Children Check.
- Is able to travel to different work sites within the Murrindindi Shire, such as providing evidence of a current Driver’s licence.