Mobile Library & Customer Service Officer

Applications closing on 13 April 2025, 11:45 PM

Part Time / Permanent / Band 4 plus 11.5% superannuation
Work in a supportive, team environment
Ongoing position working from the Alexandra Library and Council's Mobile Library vehicle

Make a significant difference in our community!

Council has a unique opportunity for a Mobile Library and Customer Service Officer to provide customer and library services to our more remote townships within Murrindindi Shire.

The successful applicant will drive a Mobile Library and Customer service truck and trailer to locations across the Shire to provide an efficient and friendly service to those communities.

This role offers the opportunity to be involved in a wide variety of Council activities whilst having a close connection to the community, working positively and co-operatively as part of the Library and Customer Service team and within the broader teams of Council.

About this opportunity

While the hours are fixed, the successful applicant will also be available to provide relief on the Mobile during staff absences. The proposed days of work are:

Week 1 – Wednesday and Thursday

Week 2 - Thursday

The successful applicant will be experienced in the delivery of customer service and demonstrated their ability to work independently and within a team. They will also enjoy reading and have good administrative skills and experience using computers.

A mandatory position requirement is for the successful applicant to hold a current driver’s licence (which they have held for at least two years) and a heavy combination truck licence (or ability to obtain one quickly) to enable travel throughout the Shire.

What you will bring

By joining our team, you will bring the following:

  • Well-developed communication skills including ability to present to small groups.
  • Excellent customer service skills and experience, and proven experience in working positively and collaboratively as part of an effective customer-facing team (experience in customer or library services or in local government would be highly regarded).
  • Well-developed interpersonal skills and the ability to deal professionally and efficiently with customers.
  • Proven ability to think and act quickly and exercise good judgment and ability to perform well under pressure during busy periods.
  • Sound administrative skills, including experience across a range of software and IT systems, including Microsoft Office Suite, cash handling skills and experience.

What we offer

Murrindindi Shire is situated on Melbourne's peri-urban fringe and encompasses the charming rural townships of Alexandra, Eildon, Kinglake, Marysville and Yea. The Shire benefits from great natural beauty and tourist attractions such as Lake Eildon, picturesque national parks, the Great Victorian Rail Trail and access to Victoria's snowfields. We are located within proximity to Melbourne, a lovely 60 to 90 minute drive from Melbourne, depending on your route.

We offer an inclusive and flexible work environment within a supportive team along with ongoing professional development and a range of employee benefits designed to promote a positive work/life balance.

How to apply

For more information about the role, please contact Michelle Whatnall, Coordinator Murrindindi Library Service on (03) 5772 0333.

We request your application contains a cover letter, your resume, and addresses the key selection criteria set out in the Position Description.

You can submit your application and any accompanying attachments:

  • online – you will receive an email notification confirming your submission.
  • by email to msc@murrindindi.vic.gov.au
  • or post them to Murrindindi Shire Council, PO Box 138, Alexandra 3714.

Applications close at 11.45 pm, 13 April 2025.

Conditions of employment are in accordance with the Murrindindi Shire Council’s Enterprise Agreement. It is also a condition of employment that the successful applicant:

  • provides evidence of eligibility to work in Australia.
  • undertakes a satisfactory Police Check and, where applicable to the role (refer Position Description), provides a current Working with Children Check.
  • provides evidence of a valid drivers licence.
  • provides evidence of heavy combination truck licence (or ability to obtain one quickly).
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