Customer Service Charter

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Murrindindi Shire Council is committed to providing a high quality service to its community and to visitors.  

We commit to provide courteous, helpful and friendly service and to give you current and accurate information. For this reason, all calls made to Council are recorded for training and quality assurance purposes. 

We value accountability and take responsibility for our actions. If you would like to read more about our approach to Customer Service, you can refer to our Customer Service Charter.(PDF, 75KB)

Compliments and complaints

We always welcome your feedback on our performance at any time. We’d like to hear from you if you think we have performed well but if you feel we haven’t met the standards set out in our Customer Service Charter(PDF, 75KB), we’d like you to let us know. Feedback tells us how we can improve our service to you.  

If you have indicated you would like us to update you about a request by email, upon completion of that request we will send you a survey asking how we did. If you weren’t satisfied with our service, we will get back in touch to find out why.

For more information you may wish to read our Customer Complaints Policy(PDF, 259KB).

Anyone who comes in contact with any of Council’s services can provide feedback in any of the following ways.

If you need assistance to provide feedback to us, we can help you with that too. Just give us a call.