Online customer requests and payments will be offline from Wednesday 30 April at 5.00 pm until Monday 5 May at 9.00 am, while our customer request management system is getting an upgrade. Visit us in person or give us a call on (03) 5772 0333.
Visit our Library and Customer Service Centres
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This Policy sets out standards for receiving, managing and responding to customer complaints. It affirms the right of Council’s customers to comment on our performance and hold us to our service standards and reinforces the importance of using customer complaints to improve the services we deliver.